After-Sales Service Policy

Updated in August 2025

This warranty policy is designed to protect the legitimate rights and interests of consumers and to provide an efficient and convenient after-sales service experience. We assure that no term of this policy shall exclude or limit any statutory rights of consumers under applicable laws and regulations, nor shall it reduce or exempt EMEET from any legal liabilities.

This policy is strictly formulated in accordance with relevant national laws and regulations to ensure its legality, fairness, and enforceability. In the event of any inconsistency between this policy and legal provisions, the law shall prevail, and this policy shall be implemented within the legal framework. If any term of this policy is deemed invalid or unenforceable by a competent authority, the validity of the remaining terms shall not be affected.

This warranty policy constitutes the complete statement of our guarantee regarding product quality and replaces all other express or implied warranties, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

1. Scope of Application

• This after-sales service policy applies to EMEET products purchased through official channels for personal use;
• For products sold by authorized third-party platforms, please contact the respective seller for repair, return, or exchange services;
• Resold or non-personal use products are not covered under this service policy.

2. Warranty Service Commitment

• The warranty period is calculated from the date of product receipt, as follows:
  • Conference cameras, live streaming cameras, headphones, speakers, webcams: 2 years;
  • Accessories (such as cables, brackets, etc.): 6 months.
• Scope of warranty: Performance failures due to materials or manufacturing processes under normal use conditions fall within the scope of this warranty service. We will provide free repair or replacement services.
• When applying for warranty service, valid proof of purchase must be provided, including but not limited to:
  • Purchase order number;
  • Screenshot of purchase date;
  • Official invoice.
  Please ensure that the information is clear and verifiable to facilitate prompt processing.

3. Principles of Repair and Replacement

To ensure your user experience, we provide professional and efficient repair or replacement services based on the actual condition of the product.

Repair Principles

During the warranty period, if the product exhibits non-human-induced quality issues, we will prioritize inspection and repair. If technical evaluation confirms that the product cannot be repaired or the repair cost is excessively high, affecting usage efficiency, we will replace it with the same model or a functionally equivalent fully functional product.

Replacement Principles

• Priority is given to replacement with a new product of the same model;
• If the original model is discontinued or out of stock, a functionally equivalent or superior alternative model will be provided to ensure normal use;
• Replaced products may have minor appearance differences but will meet factory performance standards.

Warranty Period Calculation After Replacement

For replaced products, the warranty period continues from the original purchase date and is not recalculated. If the remaining warranty period is less than 3 months, it will be automatically extended to 3 months from the date of replacement to protect your service rights.

Ownership of Faulty Parts

Faulty components replaced during repair belong to EMEET and will not be returned with the product. This helps us continuously improve product quality and enhance technical reliability. Replaced parts will become your property.

4. Return and Exchange Policy

We respect and support the legitimate rights and interests of consumers. Return and exchange services are implemented in accordance with relevant national laws and regulations and this policy.

Conditions for Return

Returns may be requested under any of the following conditions:

• 7-day no-reason return: Within 7 calendar days from the date of product receipt, the product remains in new condition, with packaging, accessories, gifts, manuals, labels, etc., complete and undamaged, without affecting resale;
• Return due to quality issues: Within 7 calendar days from the date of receipt, the product exhibits non-human-induced performance failures, confirmed upon verification;
• Other special circumstances complying with national "three guarantees" regulations, mutual agreements, or legal provisions.

Conditions for Exchange:

• Exchange due to quality issues: Within 15 calendar days from the date of receipt, the product exhibits non-human-induced performance failures;
• Other circumstances eligible for exchange as confirmed by EMEET customer service or under applicable laws.

Conditions Not Eligible for Return or Exchange:

• Beyond the return/exchange application period;
• Inability to provide valid proof of purchase, or documentation has been altered or forged;
• Product and accessories, packaging, manuals, etc., are not returned complete, or show human-induced damage, signs of use, residual data, etc., affecting resale;
• Unauthorized disassembly, modification, repair, or damage to waterproof labels, serial numbers, anti-counterfeit labels, etc.;
• Damage caused by improper use (e.g., dropping, water ingress, high temperatures, squeezing, misuse, etc.);
• Virtual products, gifts, or special products confirmed as ineligible for return/exchange;
• Technical testing confirms no quality issues or non-compliance with return/exchange standards;
• Failure to ship the product within 7 days after return/exchange application, or damage during logistics without proof of damage;
• Product damage caused by force majeure (e.g., fire, flood, traffic accidents, etc.).

5. Accessories and Consumables Policy

To ensure the overall user experience, accessories and consumables are subject to independent warranty service rules, as follows:

Warranty Period

All accessories (e.g., charging cables, adapters, microphone array modules, base brackets, etc.) and consumables (e.g., ear cushions and other consumable parts) have a warranty period of 6 months from the date of product receipt.

Replacement Conditions

Within the warranty period, if accessories fail to function properly due to material or workmanship defects, they may be replaced free of charge with a new product of the same model or equivalent function upon verification. Failures due to normal wear and tear, human-induced damage, improper use, or failure to follow instructions are not covered under warranty.

Special Notes

Gifts, promotional accessories, and consumable materials (e.g., dust plugs, stickers, etc.) are not covered by warranty services.

6. After-Sales Service Process

Applying for Warranty Service

• Official email: support@emeet.com (recommended);
• Official website: Submit an application via the after-sales service page on the EMEET website;
• Customer support: Obtain assistance through online customer service on the website or via service email.

Inspection and Processing Time

Eligible European customers may enjoy fast refund processing; customers in other regions will be handled case by case based on actual circumstances.

Service Hours and Contact Information

• Customer service email: support@emeet.com
• Official website: https://emeet.com/